SHIPPING INFORMATION
- Parcels are shipped on weekdays from Monday to Friday.
- Orders paid and credited after will be shipped in 1-2 days!
- The courier does not accept deliveries on weekends.
- Normal Delivery - "Aramex AU or eParcel of australia Post " Regular Parcel Delivery Service. Free shipping on all orders.
- Normally, the eParcel of Aramex AU takes 4 to 15 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the eParcel of Aramex AU. We will re-send your order after eParcel of Aramex AU has completed the investigation of the lost parcel, which would take about 3 to 4 weeks from the day of complaint.
Parcel tracker:
Aramex AU TRACK & TRACE
DELIVERY TIME
- Unless otherwise stated in the respective offers, the goods will be delivered in the Australia(AU) within 15 days after the conclusion of the contract (advance payment agreed upon after your request for payment).
- Please note that we do not ship on Sundays and public holidays.
- If you order items with different delivery times, we will ship them immediately unless we make a different agreement with you. In this case, the delivery time will be based on the item with the longest delivery time that you ordered.
Note: Our warehouses in VIC and WA. Most items are send out from the warhouses, some items are sent out from factory if they are out of stock.
RETURN ITEM
Rules & Policies:
- We accept returns on merchandise from select manufacturers within 30 days from the purchase date. Original shipping charges are not refunded on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to australiadapter.com on returned items unless there was an incorrect item(s) shipped by australiadapter.com. (Please note that we only offer refunds within 30 days from the date that you receive your order. Returns received outside of the 30 days return period will be processed as an exchange.)
- Returns within 30 days from purchase date can be for exchange, refund or credit at australiadapter.com's discretion. Please be aware that specific manufacturers have more restrictive return policies. All returned merchandise must be in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions and documentation.
- It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if you want to return the product for any reason. We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If merchandise arrives damaged: save the merchandise AND the original box and packing it arrived in, and notify australiadapter.com immediately to arrange for a carrier inspection and a pick up of damaged merchandise.
- DEFECTIVE returns can be returned directly to australiadapter.com within 30 days from the invoice date, at Australiadapter.com's discretion for credit, replacement, exchange or repair.
- NON-DEFECTIVE returns can be accepted directly by australiadapter.com within 30 days from the invoice date, at australiadapter.com's discretion for: credit, exchange. All NON-DEFECTIVE returns are no restocking fee.
How to return an item
- To return an item you must contact Customer Service at [email protected] for prior approval and obtain an RMA (Return Merchandise Authorization) number.
- Repack in original packaging: Enclosed everything originally received, including all manuals and related materials.
- Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. We are not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments. Products must be returned 100% complete, including all components, original boxes and packing materials, manuals, blank warranty cards, and other accessories provided by the manufacturer.
- Shipped within fifty(30) days: Products must be returned within fifty(30) days after the issuance of the RMA. Packages received after the 30th day will not be accepted and will be returned to the customer.
- Include RMA on the outside of the package: It should be clearly displayed on the return-shipping label of the package. Packages without an RMA will not be accepted.
Warranty
We warrant that the products sold in our website are 100% brand new and free from defects in material and workmanship - We never sell used or refurbished adapters.
- Unless otherwise specified, we warrant our products for 1 year from the date of original purchase under normal, non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
- A replacement or refund will be arranged for all defective products returned, subject to verification of defect.
- If a product is returned to us after it has been in use for over 8 months, we may, at our discretion, exercise an option to refund a portion of the purchase price proportional to the remainder of the warranty period.
- If there is nothing wrong with the item and the buyer wants a refund, the seller will issue full refund. The buyer will be responsible for the cost of sending the item back.
If you have any questions, please feel free to contact us: [email protected]
Updated 03 Jun 2023